Performance Indicators

Glasgow Kelvin College Performance Indicators

 

Glasgow Kelvin College was formed on 1st November 2013 through the merger of John Wheatley, North Glasgow and Stow Colleges.

Academic year 2014/15 was the first year in which students both enrolled and then completed their programmes as part of Glasgow Kelvin College.

The summary document College Performance Indicators sets out performance indicators for Glasgow Kelvin College for its second full year (session 2015/16).

Broadly, Glasgow Kelvin College is performing slightly above the Scottish norm. This is a particularly effective performance given that the College recruits more of its learners from the most deprived and educationally challenging communities of Glasgow (and therefore of Scotland) than any other college in the City or Scotland.

 


 

Complaints and Commendations

College Complaints Handling Process   (288KB)

“A review of the College procedures for ‘Complaints and Commendations’ took place on the 11th September 2014. The review resulted in the forming of a complaints forum, chaired by the Quality Enhancement Manager with representation from across the College. This group meets four times across the academic year to discuss complaints, the procedure and share best practice from the ‘lessons learned’. The group has published a report which:

  • explains the complaints monitor;
  • provides a summary of complaints for academic year 2013/14; and
  • demonstrates our compliance with the Scottish Public Service Ombudsman.”

 Complaints Handling Report. Annual Report for Academic Year 2013/14,  (437kb)
 Complaints Handling Report. Annual Report for Academic Year 2015/16,  (522kb)