Applying – Technical Questions and Issues

Why am I unable to register online/receiving a ‘Server Error’ message?

If you are unable to register or receive a ‘Server Error’ message, this is usually due to your email address already being registered on the system. Please click the password reminder link and your password will be emailed to you. You can then log in using the existing email address and update your details.

If your problem continues, please email


Why am I unable to log in even if I have the right password?

For security purposes, your online account is locked if you attempt to enter your password incorrectly three times; after this the account remains locked even if you have the correct password. Please email with your name, email address, date of birth and postcode, and your online account will be unlocked.


If you are unsure about your password, please use the password reminder facility on the website.