Complaints and Commendations

Glasgow Kelvin College takes all commendations and complaints seriously.

1. Commendations confirm the achievement of high standards, which we aim to provide; and
2. Complaints are an extremely useful form of feedback allowing us to ensure that we continue to improve our service.

With all complaints received, the College attempts to learn from where complaints have arisen to prevent any further concerns. As such, the Director of Corporate Services Chairs the Complaints Forum Group. This group meets 3 times per year and improvements are suggested and thereafter implemented for continuous progression.

The Complaints Forum group publishes an annual report which:

• explains the complaints monitor;
• provides a summary of complaints for the academic year; and
• demonstrates our compliance with the Scottish Public Service Ombudsman.