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Glasgow Kelvin College

Glasgow Based Further Education College

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        • Another week into the year and yet again our staff … [Read More...] about Planting For The Future

          It's been all go at Glasgow Kelvin College this … [Read More...] about Diversity, Inclusion and Going Green

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          Yet again our students have had a busy week taking … [Read More...] about Culinary Delights and New Experiences!

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        • Easterhouse Campus
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            1200 Westerhouse Road,
            Glasgow
            G34 9HZ
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            2 Haghill Road,
            Glasgow
            G31 3SR
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            123 Flemington Street,
            Glasgow
            G21 4TD
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            75 Hotspur Street,
            Glasgow
            G20 8LJ
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          To find out information about all of our learning centres as well as the learning centres we support which form the John Wheatley Learning Network click here

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      • Phone: 0141 630 5000
        Fax: 0141 630 5001

        Main address:
        123 Flemington St
        Glasgow G21 4TD

        Email:
        info@glasgowkelvin.ac.uk
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  • Complaints and Commendations

  1. 1

Complaints and Commendations

Glasgow Kelvin College takes all commendations and complaints seriously.

  1. Commendations confirm the achievement of high standards, which we aim to provide; and
  2. Complaints are an extremely useful form of feedback allowing us to ensure that we continue to improve our service.

With all complaints received, the College attempts to learn from where complaints have arisen to prevent any further concerns. As such, the Director of Corporate Services Chairs the Complaints Forum Group. This group meets 3 times per year and improvements are suggested and thereafter implemented for continuous progression.

The Complaints Forum group publishes an annual report which:

  • explains the complaints monitor;
  • provides a summary of complaints for the academic year; and
  • demonstrates our compliance with the Scottish Public Service Ombudsman.

Commendations

    Commendations Form

    Please complete the following form if you have a commendation
    All sections with an * must be completed
    • You can leave this area blank if you wish to remain anonymous.
    • Please provide the name of the person or service area you wish to commend and provide details for this commendation:
    • This field is for validation purposes and should be left unchanged.

    Commendations Form - Downloadable

    Commendation Form - PDF Version

    Commendations Process

    Commendations Process

    Complaints

      Complaints Form

      Please complete the following form if you have a complaint that requires our attention.
      We will get back to you shortly in regards to your communication.
      All sections with an * must be completed
      • You can leave this area blank if you wish to remain anonymous.
      • You can leave this area blank if you wish to remain anonymous.
      • You can leave this area blank if you wish to remain anonymous.
      • You can leave this area blank if you wish to remain anonymous.
      • You can leave this area blank if you wish to remain anonymous.
      • You can leave this area blank if you wish to remain anonymous.
      • This field is for validation purposes and should be left unchanged.

      Complaints Handling Reports

      Complaints Handling Report 2017/18

      Complaints Handling Report 2016/17

      Complaints Handling Report 2015/16

      Complaints Handling Report 2013/14

      Complaints - Guide For Students

      Guide For Students

      Commendations and Complaints Handling Procedure

      News

      • Planting For The Future
      • Institution of Civil Engineers Visit
      • The Orchard Project
      • Dance Students Open the SSF Awards
      • Wild Flower Power

      Scottish Charity Number: SC021207

      Contact Glasgow Kelvin College

      Phone: 0141 630 5000
      Fax: 0141 630 5001

      Main address:
      123 Flemington St
      Glasgow G21 4TD

      Email:
      info@glasgowkelvin.ac.uk

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