If you have forgotten your password and can’t access College systems then you can regain access to your account by using the Self Service Password Reset system (or SSPR for short). SSPR allows you to reset your password from any device, at any time, without the involvement of the College’s ICT team.
You should have setup SSPR when you first logged into your account at the start of session 2020/21 (essentially since the 1st of August). If you haven’t setup SSPR then please email ictservicedesk@glasgowkelvin.ac.uk and someone will get back in touch with you.
If you have setup SSPR and wish to reset your password then follow these instructions (all images can be enlarged by clicking on them):
1. Go to this link - www.office.com - and enter your College username (which is also your College email address) – click Next
2. At the next screen click Forgotten my Password.
3. At the next screen enter the digits for the captcha and click Next.
4. Select the verification option which you entered when setting up SSPR. In this example it’s email but it may be a mobile phone number.
5. Check your email or text messages for the 6 digit code sent from Microsoft and enter it in the verification screen, click Next
6. If the code is correct you will be asked to choose a new password.
Please remember, passwords must be:
- be at least 8 characters long
- contain one or more capital letter
- contain one or more lower case letter
- contain one or more number
- cannot be the same as one of the five most recently used passwords for your account[
7. At this stage your password change has been successful and you can login to the College systems with your new password.
